Shrinkage Impact Calculator

The gap between paid hours and productive hours is bigger than you think

Shrinkage is the silent budget killer in workforce planning. This calculator itemizes every category of non-productive time — planned (breaks, lunch, training, coaching, meetings, PTO, projects) and unplanned (absenteeism, tardiness, downtime, extended breaks, personal time). Adjust each category with sliders to see the cascading impact: additional FTEs needed, annual cost of shrinkage, and productive minutes per shift. Most contact centers underestimate shrinkage by 5-10 percentage points because they miss categories. This tool makes the full picture visible.